All orders will be processed by Lub Dub Baby within 2 business days of receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
We offer a flat rate shipping of $9.00 for STANDARD DELIVERY within Australia (est. 3-7* business days) for orders up to $149.99 and FREE SHIPPING for orders of $150 and over.
We offer a flat rate shipping of $13 for EXPRESS DELIVERY within Australia (est. 2-5* business days).
*SEE COVID-19 UPDATE BELOW
COVID-19 SHIPPING UPDATE
During these unprecedented times, it is harder than usual to accurately estimate your shipping timeframe. We understand that this is frustrating, but please be patient with us as this is outside of our control. We can guarantee items you order will be processed by Lub Dub Baby within our 2 business day processing window, but can make no guarantees on delivery time beyond this.
We love supporting locals that support us and are currently offering FREE local delivery within the 5245 postcode. If you are in an area that is eligible for local delivery you will be given an option to select Local Delivery when you checkout. Delivery will be made within 3 business days of your order confirmation email. For your safety, and ours, this is a contactless method of delivery. Your parcel will be left at a safe location at your nominated address.
In-store pickup - COMING SOON
As Lub Dub Baby is an online store only, at this stage we do not offer in-store pick-up. But....stay tuned. In the coming months we will be moving into a bricks and mortar space where you can shop in store, or order online and click and collect.
We do not currently offer international shipping. If you are an international customer reading this, we apologies for the inconvenience. Please feel free to drop us an email and let us know you were hoping to purchase from us...it's definitely something we are willing to consider.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check your parcels status through Australia Post. Please allow 48 hours for the tracking information to become available/updated.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Please see our refunds and returns page for our full policy.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
If your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We understand how frustrating this is and address these issues on a case-by-case basis to resolve the problem as soon as possible.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org